Returns & Refunds

We're sorry, but no. Every item we sell is personalised and printed specifically for you, so it can't be resold, restocked or sent to anyone else. Once it's printed, it exists for one party only. That's true even if the item is still sealed and unused.

This is standard for personalised products, and it's the same reason we're so careful with the proof stage. You get unlimited free revisions, and nothing goes to the printer until you tell us you're happy with it.

If your order hasn't gone to the printer yet, email us at info@yourpartydetails.com straight away and we'll cancel it free of charge. What's possible after that depends on how far along your order is, and our Cancellation Policy page sets out each stage. Once your order has been printed, though, we can't take it back, because it can't be sold to anyone else.

Because this is where we'd rather spend the effort. It costs us nothing to change a design before it's printed, and it costs everyone a great deal after. Take your time with your proof, ask for as many changes as you like, and only approve it when it's exactly right.

We'll sort it out. Photos come first, though: we can't raise anything with our printer or the carrier without them, so please don't throw anything away before you've taken a few.

Email us at info@yourpartydetails.com within 7 days of delivery with:

1. your order number,
2. photos of the damaged items,
3. a photo of the outer packaging, including the label, and
4. how many pieces are affected.

We'll reprint or refund the damaged pieces, whichever suits you better. To be clear, that's the affected pieces rather than the whole order: if 12 of your 100 napkins are crushed, you'll get 12 back. We take your word for the number, so just tell us what you're looking at and we'll take it from there.

Please keep the packaging until it's resolved, because the carrier may want to see it.

Then it's ours to fix. Send us a photo at info@yourpartydetails.com within 7 days of delivery and we'll reprint the affected items at no cost to you. You don't need to send anything back to us, so please keep or recycle whatever arrived. Sorting out a return would only slow your reprint down.

Larger orders and mixed orders are sometimes split across parcels, so first check your shipping emails to see whether a second parcel is still on its way. If everything has arrived and something is genuinely missing, email us at info@yourpartydetails.com within 7 days and we'll send the missing items.

This is the hardest email we get, and we'll always try to help. But once you've approved a proof, we print exactly what's on it, and a reprint has to be paid for as a new order. It's the reason we ask you to read every name and date out loud before you click approve.

If it's a small run, tell us anyway when you email info@yourpartydetails.com. We'd rather look for a solution with you than not hear about it at all.

Seven days from the day your order is delivered. That applies to anything on this page: damage, a printing error on our side, or something missing from your parcel.

It's the window our printer and the carriers give us to raise a claim, so once it's passed we're no longer able to reprint free of charge. If you're not planning to open everything straight away, please at least check the parcel on the day it arrives.

Screens lie. Every monitor and phone shows color differently, and printed ink on paper or plastic will never match a backlit screen exactly. Colors can also vary slightly between production runs. If an exact color match matters to you, email us at info@yourpartydetails.com before you order and we'll tell you honestly what to expect.

Printing on curved, folded or textured items involves a small margin of movement, so the position of a design can shift very slightly from one piece to the next.

You'll notice this most on very dark or full-coverage designs, where even a millimetre of movement shows up against the edge of the item. It's inherent to the printing process rather than a mistake, so it isn't something we can reprint for. If you've set your heart on a dark design and want to know exactly what to expect, email us at info@yourpartydetails.com before you order and we'll talk you through it.

This one isn't a variation at all, because we don't allow one. Plenty of printers treat an order shipped slightly under as complete. We don't. You'll always receive the full quantity you ordered, every time. If you count your order and something is short, that's our mistake and we'll put it right.

When a refund is due, it goes back to the payment method you used at checkout. We process every refund within 5 business days and email you as soon as it's done. From there it's up to your bank, which usually takes a few more days to show the money in your account.

If the whole order is at fault, yes, we refund what you paid for shipping. If we're reprinting or refunding part of an order, the original shipping cost isn't refunded, because the parcel was still sent.

It happens. Once you've covered the shipping cost again, we'll hand the parcel straight back to the carrier for a second delivery attempt. Your order itself is untouched, so nothing needs to be reprinted.

Import duties and taxes are set by your own country and have to be paid by you before the parcel is released. If they go unpaid and the parcel is returned to us, we're not able to refund the order. What we can do is send it out to you again once you cover the shipping cost.