Frequently asked questions
Ordering & personalization
How do I personalize my order?
On each product page you choose your size and quantity, then add your details (names, a date, a monogram or a photo) and pick your colors and font. Once you order, we create your design and send you a free proof to approve before anything is printed. The full walkthrough is here.
Will I see a proof before you print?
Yes. Every order includes a free design proof, within 24 hours of ordering. In a hurry? Order before 3:00 pm Central Time, email us at info@yourpartydetails.com with your order number, and we can usually send your proof within 30 minutes. We will not print a thing until you are happy and have approved it. Revisions are free and there is no limit on them.
Can I upload a photo or my pet?
Absolutely, it is one of our favorite things to do. Upload a clear, high-resolution photo (around 1000 pixels on the shortest side works best) and we will turn your pet or picture into a custom design. More on what makes a photo print well.
Can you match my event colors or theme?
Yes. Send us your colors in whatever form you have them: a hex code, a paint name, a photo of the invitation. We match them as closely as print allows and you see the result on your proof. Every color we stock is in the color guide.
Can you design something completely custom?
We would love to. Beyond napkins we make plates, coasters, favor labels, can coolers and signs, and we genuinely enjoy dreaming up the whole look for an event. Start on the custom design page, or tell us the whole picture through wedding and event inquiries.
Is there a design fee?
No. Design, proofs and revisions are all included in the price on the product page.
Sizing & products
What size napkins should I choose?
Cocktail napkins (4.8 x 4.8 inches) are for drinks, bars and cocktail hours. Dinner napkins (6.5 x 6.5 inches) are the larger size, for meals and dessert tables. Guest towels (4.25 x 7.75 inches) are the long fold for the powder room. Many customers order cocktail and dinner both, for a coordinated look.
How many napkins do I need?
Three to four cocktail napkins per guest for drinks, and two dinner napkins per guest for a meal. Personalized napkins get kept as well as used, because guests take them home, so plan for extras. Full quantities per event type are in the sizing guide.
What is the difference between foil and full color?
Foil presses one metallic color onto a colored napkin, the classic look for names, monograms and dates. Full color prints ink onto a white or ecru napkin and handles florals, photos, pet portraits and anything multicolored.
Can I put your plates in the microwave?
No. Printed and coated plates are made for serving, not for reheating. Serve on paper, reheat on ceramic. The longer answer is here.
Production & shipping
How long does it take?
You will receive your design proof within 24 hours of ordering. Once you approve it, production takes 2 to 5 business days depending on the product: napkins, paper plates and coasters 3 to 4, can coolers 2 to 4, bar signs 2 to 5, stickers 2 to 3. Shipping comes on top of that, and UPS Ground takes 1 to 5 business days depending on your state. Replying to your proof quickly keeps the whole process fast.
Do you offer rush production?
Yes. Rush Production cuts production to 1 to 2 business days for $25 per order. It is available for napkins, can coolers, coasters and stickers, but not for paper plates or signs, and not for an order that includes them. For a tight date, combine it with faster shipping. Details are on the shipping page.
Where do you ship, and what does it cost?
We ship within the United States, to Canada and to Puerto Rico. U.S. standard shipping (UPS Ground) is $4.95 and free on orders of $75 or more. Faster delivery is an upgrade on top of that: Third-Day $9.95, Second-Day $19.95 and Next-Day $34.95, and on orders of $75 or more you only pay the upgrade. Alaska and Hawaii have a $25 surcharge. Full rates and delivery times are on the shipping page.
When should I order for my event?
At least 2 to 3 weeks before, which leaves plenty of time for your proof, production and shipping. For large or seasonal orders, a little more. Tight on time? Email us before you order with your date and your state, and we will tell you honestly whether it will make it.
Returns & changes
Can I change or cancel my order?
Because every item is custom made for you, please contact us as soon as possible if you need to make a change. Once you have approved your proof and printing has started, we are no longer able to make changes.
What is your return policy?
Personalized items cannot be returned or exchanged, which is exactly why we send a free proof first. If something arrives damaged or there is a mistake on our end, contact us within 7 days with a photo and we will make it right. Full details on the returns page.
Still have a question?
We are always happy to help. Reach out through our contact page or email info@yourpartydetails.com, and we will get back to you within 24 hours, usually much sooner.