Cancellation Policy

Email us at info@yourpartydetails.com with your order number and tell us you'd like to cancel. That's it. Please don't reply to a proof email or leave it in a comment, because the fastest route is always a direct email with the order number in it.

Speed genuinely matters here. An hour can be the difference between a free cancellation and a $30 fee, so send the email first and explain afterwards if you need to.

Just ask. Email us at info@yourpartydetails.com with your order number and we'll tell you exactly where it stands.

As a rough guide: if you haven't approved your proof yet, your order definitely hasn't gone to the printer. Proofs approved before 3:00 pm Central Time on a business day go to production that same day, and production takes 2 to 5 business days from there depending on the product, or 1 to 2 with Rush Production. Our Shipping & Production Time page lists every product.

Because by then the work has happened. Your design has been drawn, proofed and set up for print, and materials have been committed to your order specifically. The fee covers that, and it's the same whether your order is worth $40 or $400. It isn't a penalty for changing your mind.

Because it exists, and it exists only for you. Your names, your date, your wording. We can't sell it to anyone else, return it to stock or use it again, so at that point the cost has already been spent in full.

Yes. Before your order goes to the printer you can drop items, add items or change quantities freely, at no cost at all.

Once your order is in production, removing part of it counts as a cancellation, so the $30 fee applies. That fee is charged once per order rather than per item, so cancelling two items from the same order still costs $30, not $60.

Yes, in full. If your order hasn't reached the printer yet you get everything back: the products, the shipping you paid at checkout, and any Rush Production fee you added. We don't hold anything back.

If your order was already in production, you get all of it back minus the $30 fee.

Almost always, yes, and it's usually the better option. Before your order goes to the printer you can change the design as many times as you like, free of charge. Unlimited proof revisions are exactly what the proof stage is for, so please use them fully and only approve when it's right.

Once your order is at the printer, the design is locked.

Yes, for as long as your order hasn't gone into production. Adding items, removing items and changing quantities are all free.

One thing to know before you do: adding an item pushes the production time back for your whole order, not just for the new piece. We like to send everything together in one parcel, so the rest of your order waits for the newest addition. If you're working towards a date, mention it when you email us at info@yourpartydetails.com and we'll tell you whether it still fits.

Before your order ships, yes, and there's no fee for it. Email us at info@yourpartydetails.com the moment you spot the problem. Once your parcel has shipped we can't recall or redirect it, so please double-check your address before you order. Our Shipping & Production Time page has the full detail.

Yes. If your party moves, tell us at info@yourpartydetails.com and we'll hold your order at whatever stage it's at. There's no charge for holding an order that hasn't gone to the printer yet, and we'll simply pick it up again when you're ready.

We'll email you a reminder every day. If we still haven't heard from you 72 hours after sending your proof, we send your order to the printer as designed, so your order isn't delayed and you don't miss your date.

If you need longer, one email to info@yourpartydetails.com is enough and we'll hold it for you. We'd much rather wait than print something you weren't ready for.

Rarely, and almost always for one reason: we can't get your order to you in time for your event.

Even then, it isn't a decision we make on our own. We'll always email you first, tell you honestly what's still realistic, and ask what you'd like to do. Plenty of people would rather have their order anyway, because there's another birthday later in the year and the design is already perfect. If you'd rather not take the risk, we cancel and refund you in full.

What won't get your order cancelled is a problem with your artwork. If a file arrives too small, in the wrong format, or in a way that won't print cleanly, we'll sort it out for you. That's our job, not yours, and we'll let you know if a design needs adjusting to look its best.

The one thing we can't print is artwork you don't hold the rights to. If that comes to light, or our printer declines a job for that reason, we'll email you at once and cancel the order rather than print it. Our FAQ page explains who is responsible for the rights to uploaded artwork.

We process every refund within 5 business days of cancelling and email you as soon as it's done. From there it's up to your bank, which usually takes a few more days to show the money in your account. It goes back to the payment method you used at checkout.

Yes. If your order is cancelled during production we refund what you paid, less the $30 fee, in a single transaction. You won't be invoiced separately for it.